Refund & Cancellation Policy
Point To Taxi understands that travel plans can change. This policy explains how we handle booking cancellations, journey changes and refund requests.
Specific cancellation charges, deadlines and refund conditions will be communicated before you confirm your booking. Please review these details along with your fare quotation.
How to Cancel Your Booking
To cancel a confirmed booking, contact Point To Taxi through:
Phone: +91 8755575915
Email: contact@pointtotaxi.in
Please provide your name, registered contact number, pickup date and booking reference, if available.
Cancellation requests are assessed using the time we receive your request through these channels. Keep a copy of your message or email for reference. If your pickup is approaching, please call us as well.
Cancellation Charges
Any cancellation charge depends on the conditions disclosed and accepted when your booking was confirmed. Relevant factors may include:
The notice provided before the scheduled pickup.
The vehicle category and booking type.
Whether the vehicle has already been dispatched.
Any reasonable, non-recoverable costs incurred specifically for your booking.
Special arrangements agreed for group travel, events or extended journeys.
We will explain any proposed deduction and how it has been calculated. An advance payment is not automatically non-refundable simply because it was paid in advance.
If your confirmation does not specify cancellation conditions, contact us for an assessment based on the circumstances and applicable law.
Changes to Your Booking
Requests to change your travel date, pickup time, route, destination or vehicle category are subject to availability.
A revised journey may have a different fare. We will communicate any price difference or applicable charge before you agree to the change.
If the requested change cannot be accommodated, you may keep the original booking or request cancellation under the conditions applicable to that booking.
Missed Pickups and No-Shows
A booking may be treated as a no-show when a passenger does not arrive at the agreed pickup point and cannot be reached after reasonable contact attempts and any agreed waiting period.
Applicable waiting charges, cancellation deductions or refund eligibility will be assessed according to the booking conditions and the actual circumstances. A no-show does not automatically result in forfeiture of the entire booking amount.
Please notify us promptly if you are delayed or unable to locate your driver.
Flight and Train Delays
For airport or railway station pickups, share accurate flight or train details when booking and inform us of any schedule changes.
Revised pickup arrangements depend on driver and vehicle availability. Any waiting allowance or additional waiting charge will follow the terms confirmed for your booking.
If a delay prevents the journey from taking place, we will discuss rescheduling or cancellation options and explain any applicable charges before proceeding.
Cancellations by Point To Taxi
If Point To Taxi cannot provide a confirmed service, we will inform you as soon as reasonably possible.
Where available, we may offer a suitable alternative vehicle or revised arrangement for your approval. You do not have to accept a materially different service.
If no acceptable alternative is agreed, we will refund the amount paid for the service we cannot provide. No customer cancellation charge will apply when we cancel because we cannot fulfil the booking.
Refund Eligibility
A full or partial refund may be available where:
Your cancellation qualifies under the terms accepted at booking.
Point To Taxi cancels and no acceptable alternative is agreed.
A duplicate payment has been verified.
An excess or incorrect payment has been confirmed.
A prepaid service is not provided and a refund is appropriate under the booking terms or applicable law.
The refundable amount will reflect any valid, clearly explained deductions.
Refund Requests and Processing
To request a refund, contact us with your booking details, payment date, amount paid and transaction reference.
After reviewing your request, we will communicate:
Whether the refund is approved.
The approved amount.
Any deductions and their reasons.
The expected processing time and refund method.
Approved refunds will normally be returned through the original payment method where possible. If another method is necessary, we will verify the recipient details with you.
The time taken for funds to appear may depend on your bank or payment provider. We will provide a transaction reference once the refund has been initiated, where available.
Duplicate Payments and Failed Transactions
If you believe you have paid twice, share both transaction references so that we can verify the payments and arrange a refund of any confirmed duplicate amount.
Where money is deducted but we have not received the payment, the transaction may require investigation by your bank or payment provider. Contact us before making another payment so that we can check your booking status.
Never share your OTP, UPI PIN, card PIN or banking password to receive a refund.
Early Trip Completion and Unused Services
If you choose to end a journey early or skip an agreed stop, the fare may still include committed vehicle time, minimum package charges and services already provided.
Any refund for the unused portion will depend on the package conditions disclosed at booking and the circumstances of the journey.
If the journey ends because of a service failure attributable to us, we will review the unprovided portion and any appropriate refund separately.
Disruptions Beyond Reasonable Control
Severe weather, road closures, government restrictions and similar events may affect a confirmed journey.
When a disruption occurs, we will discuss available options, including a revised route, rescheduling or cancellation. Any refund assessment will consider services already provided, reasonable non-recoverable costs and applicable legal obligations.
Such events do not automatically make every payment non-refundable.
Service Complaints and Refund Disputes
If your refund request concerns a pickup failure, vehicle issue or another service problem, please provide relevant booking messages, receipts and a description of what happened.
We will investigate the concern and explain the outcome. Nothing in this policy limits rights or remedies available to you under applicable consumer protection law.
Policy Updates
Revised versions of this policy will be published on this page. Changes apply to future bookings.
Existing confirmed bookings remain subject to the conditions accepted at confirmation, unless a change is required by law or mutually agreed.
Contact Point To Taxi
For cancellations, booking changes and refund assistance, contact:
Point To Taxi
Phone: +91 8755575915
Email: contact@pointtotaxi.in