Privacy Policy
Point To Taxi respects your privacy. This Privacy Policy explains how we handle personal information collected through our website, booking enquiries and customer communications.
In this policy, “we,” “us” and “our” refer to Point To Taxi. Please read this policy before sharing personal information with us.
Information We Collect
Depending on your enquiry or booking, we may collect:
Contact details: Your name, phone number and email address.
Journey details: Pickup and drop locations, travel dates, pickup times and requested stops.
Passenger information: Passenger count, luggage requirements and relevant travel assistance requests.
Transfer information: Flight or train details when needed to coordinate pickup.
Booking and payment records: Agreed fares, payment status, transaction references and billing details where required.
Communications: Messages, enquiries, feedback and complaints you send us.
Please avoid sending passwords, payment PINs, OTPs or unrelated sensitive documents.
Information Collected Through the Website
When you visit our website, our hosting systems may record technical information such as your IP address, browser type, device information, access time and pages requested. These records help maintain website security and investigate technical problems.
If analytics tools, advertising tools or additional tracking technologies are enabled, their use and any required choices should be explained through the website’s cookie information.
How We Use Your Information
Your information may be used to:
Respond to enquiries and provide fare quotations.
Confirm, manage and fulfil taxi bookings.
Coordinate pickups, drops and requested itinerary changes.
Share necessary journey details with the assigned driver.
Verify payments and process eligible refunds.
Send booking updates and respond to service concerns.
Maintain relevant business records.
Prevent fraud, investigate misuse and meet applicable legal requirements.
Information provided for a booking will not automatically be treated as permission for unrelated promotional messages.
Information Shared with Drivers and Service Providers
To fulfil your booking, we may share necessary details with the assigned driver or transport provider. These may include your name, contact number, pickup location, destination and relevant travel requirements.
Providers supporting website hosting, communications, payments or other operational functions may also process information needed for their services.
We limit sharing to what is reasonably necessary for the relevant purpose. Point To Taxi does not sell or rent your personal information.
Payments and Transaction Information
Payment information is handled according to the payment method used for your booking. Banks, payment applications and payment gateways process information under their own privacy and security terms.
For verification, we may request a transaction reference or payment confirmation. Please remove unrelated financial details before sharing screenshots.
Point To Taxi will never ask you to share your UPI PIN, card PIN, banking password or OTP to confirm a booking or issue a refund.
Cookies and Similar Technologies
Our website may use cookies or similar technologies to support essential functions, remember preferences and, where enabled, understand website usage.
You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality. Where consent is required for optional tracking, the relevant choice should be provided before that tracking begins.
Calls, Email and WhatsApp Communications
When you contact Point To Taxi by phone, email or WhatsApp, we use the information you provide to respond and manage your enquiry or booking.
Third-party communication platforms also handle information under their own privacy policies. Avoid sending unnecessary identity documents or sensitive financial information through these channels.
Promotional Messages
Where you have agreed to receive promotional communications, we may send information about relevant services or offers.
You can ask us to stop promotional messages by contacting contact@pointtotaxi.in or +91 8755575915. Booking confirmations, journey updates and other necessary service communications may still be sent for an active booking.
How Long We Keep Information
We retain personal information only for as long as reasonably needed for the purpose for which it was collected, including booking fulfilment, customer support, accounting, dispute resolution and applicable legal obligations.
Retention periods vary by record type. When information is no longer needed, it should be securely deleted or anonymised, subject to legitimate retention requirements.
Protecting Your Information
We use reasonable safeguards intended to protect personal information against unauthorised access, misuse, loss or disclosure. Access should be limited to people and providers who need the information for their responsibilities.
No website, messaging platform or electronic storage method can guarantee complete security. If you suspect misuse of information connected with a Point To Taxi booking, please contact us promptly.
Your Privacy Choices and Requests
You may contact us to request access to, correction of or deletion of personal information you have provided. You may also withdraw permission for optional communications or raise a concern about how your information is handled.
Requests will be reviewed in accordance with applicable law. Some records may need to be retained for legal, accounting or dispute-related purposes.
We may ask for reasonable information to verify your identity before acting on a request. Please avoid providing more information than necessary.
Information About Children
Our website and booking communications are intended for adults arranging travel. We do not knowingly seek personal information directly from children.
When arranging travel involving children, the adult making the booking should provide only the information needed for the journey. If you believe a child has submitted personal information unnecessarily, contact us so that we can review it.
External Links and Third-Party Services
Our website may contain links to external websites, maps, payment services or social media platforms.
Those services operate under their own privacy policies. Please review their policies before providing information directly to them.
Legal Disclosures
We may disclose relevant information where required by applicable law, a valid legal process or a lawful request from an authorised authority.
Information may also be used or disclosed where lawfully necessary to investigate fraud, address security incidents or protect the safety and rights of customers, drivers and others.
Updates to This Privacy Policy
We may revise this Privacy Policy to reflect changes in our services, website features or information-handling practices. The updated version will be published on this page.
Where required, we will provide additional notice or obtain consent before using previously collected information for a materially different purpose.
Contact Us About Privacy
For privacy questions, information requests or complaints, please contact:
Point To Taxi
Phone: +91 8755575915
Email: contact@pointtotaxi.in
Please describe your concern and include only the booking or contact details needed to help us investigate.